General Conditions

Legal notice and general terms of sale

To comply with the information duty set out in article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the general information data of the website are indicated below:

Website Owner https://www.masmusculo.com/

OSUNA SPORT SL (MASMUSCULO)

Tax ID: B18835694

Registered in the Commercial Registry of Granada, Presentation 1/104/1.546 Folio: 250

Address: c/Viznar - Parcel 3-6 (Pol. Juncaril) Albolote 18220 - Granada

Phones: 910609655 · 958279888 · 958260793 · 918292543

Fax: +34 935457082

E-mail: [email protected]

Health registration: 26.0012261/GR

Users

Access to and/or use of this website grants the status of user and implies acceptance, from such access and/or use, of the general terms of use described in this section.

Use of the Website

The website is offered for general informational purposes about the activities carried out by MASMUSCULO and the services it provides. Through the online store, you can purchase the items offered on our website from your computer/device.

Third-Party Links

In the case of links to third-party sites, the user will be governed by the General Conditions/Legal Notice of the new site.

MASMUSCULO will not be responsible nor legally obligated for the use of such sites.

Disclaimer of warranties and liability:

MASmusculo strives to keep the information offered on this website up to date, although it may be incomplete or contain errors.

Copyright (Intellectual and Industrial Property)

All texts and images contained on the MASMUSCULO website are copyrighted and may not be reproduced without written authorization from their legal owners.

Privacy

The information that users provide to MASMUSCULO through the forms on this website is used to respond to their inquiries, process their user registration, manage their order in the case of online purchase, and to send information by any means, including electronic means. For more information about data processing on this website, please see our Privacy Policy

GENERAL TERMS OF SALE

These terms and conditions apply to the online purchase/sale of products offered by MASMUSCULO through its website https://www.masmusculo.com/. The term "Customer" refers to the recipients of the products offered on the website who purchase them.

By contracting/placing the order, the Customer accepts all the terms and conditions set out in this section and declares to know and accept the legal notice information and the privacy policy. 

Purchase process

To make purchases through our website, you can do so as a registered user. You can register by filling out the following form, so that on your next purchases the system will remember you and speed up your buying process.

You can also make your purchases without registering through the instant order form. Select your products and add them to the shopping cart, click the proceed to checkout button to verify your purchase and proceed with payment to complete it. Once payment is verified, MASMUSCULO will manage the shipment of your order. 

Prices

The prices shown are in euros and include taxes. Shipping costs applicable in each case must be added to these amounts.

For shipments to Canary Islands, Ceuta, and Melilla, VAT is exempt; you must pay IGIC or tax, and the corresponding tariffs based on the generic tariff classification.

Shipping

We work with NACEX (24h), GLS, and CORREOS EXPRESS (48/72h) for shipments to the mainland. 

To guarantee 24-hour delivery (EXPRESS SHIPPING), the following conditions must be met:

1 – The product or products ordered must be available. If the product shows, for example, the notice "shipping in 4 – 7 days," this product is not available in our warehouse, we have to order it from the manufacturer, and it will arrive within this timeframe. Therefore, in this case, there is no 24h delivery.

2 – The order must be completed before 4 p.m. If you place the order after this time, even if you pay for express shipping, the order cannot be delivered the next business day.

3 – 24h delivery is only available for the mainland.

4 – Delivery will never be on Saturday or Sunday, always on the next business day after the order is placed.

5 – Fresh products are shipped from the manufacturer's facilities and delivered within 48/72h under the shipping conditions established by the manufacturer (dropshipping).  

Orders to the Canary Islands and Portugal will be shipped with Nacex, to Ceuta, Melilla, and the Balearic Islands with Correos.

In Italy we ship with Gls and in France and Germany with Mondial Relay and Seur.

For more information and to check shipping costs click HERE 

Payment methods

At MASmusculo.com you can pay for your purchase in one of the following ways.

  1. Credit card
  2. Sequra 
  3. Paypal  
  4. Cash on delivery (5% surcharge)
  5. Apple Pay or Google Pay (Mobile devices only)
  6. Bizum
  7. Scalapay
    PURCHASE CONFIRMATION - If you buy with Scalapay, you will receive your order and pay in 3 installments. You confirm that the installments will be sold to and purchased by Retail Instalments SPV 1 Limited, its related parties and beneficiaries, and hereby unconditionally and irrevocably authorize and consent to this sale.

Note: MASmusculo does not have access to card or PayPal account data; this information is stored on Servired and/or PayPal servers. The MASmusculo.com platform directs payments through the PayPal and Servired gateways as the payment is made directly to these providers' servers. MASmusculo will only be informed about the payment result, NEVER about numbers, codes, or passwords.

Purchase invoice

If you want to obtain the invoice for your purchase on MASmusculo.com, you can get it directly by accessing your Personal Area, in the My Orders section; once your order has been delivered. You can also request the invoice in paper or electronic format. To do so, you can write to us at our email: [email protected] to make the request, and we will send it as soon as possible.

Delivery times

Delivery time for mainland destinations is 24 hours after your order is fully completed.  

For the Balearic Islands, the delivery time for goods is 3/4 business days following the shipment of your order. 

Orders to Canary Islands are dispatched on Thursdays and, from that day, take 7/8 business days to reach the Canary Islands transport agency. Once there, they will be delivered within 24h to Santa Cruz and within 48h to Las Palmas. Please note that if you add a product that is not physically available in our Granada warehouse (shipping in 4 – 7 days), the order preparation will be delayed by this period.

For Ceuta and Melilla destinations, delivery time is between 7 and 12 days.

For other destinations within Europe, delivery time can be between 36 hours and 4 days. 

Payment confirmation time may take up to 48 hours for purchases made via bank transfer.

We consider these delivery times as business days, Monday to Friday, and for orders placed on www.masmusculo.com before 3 p.m.

Delivery is considered completed once the product is made available to the Customer by the carrier and the recipient signs for receipt. It is the recipient's responsibility to check the products upon receipt and report any justified reservations or claims.

If the customer receives a defective product, they may return it by notifying MASmusculo of the issue by phone at 910 60 96 55 or by email at [email protected]. We will then inform you how to send the product back to us.

The customer must inform MASmusculo of any non-conformity within two months from when they became aware of it. In case of a defective product, the seller will proceed, as appropriate, with repair, replacement, price reduction, or contract termination, all free of charge for the consumer and user. The seller is responsible for non-conformities that appear within two years from delivery.

Deliveries will be made with costs charged to the Customer, unless conditions for free shipping apply.

Orders will not be delivered to PO boxes.

If for any reason we cannot meet the delivery date, we will inform you of this circumstance.

Please note in any case that we do not deliver on Saturdays or Sundays.

Withdrawal and returns

Withdrawal

The customer may withdraw from the order placed, that is, proceed with its return and refund, within 14 calendar days from receipt. Masmusculo will not apply return shipping costs. The right of withdrawal does not apply to the following product categories:

  • Food products with an expiration date less than 1 month, in accordance with article 103.d of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
  • Underwear, swimwear, cosmetics items, and other sealed products that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery, in accordance with article 103.e of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

If the product is not returned in its original packaging, the item may suffer depreciation. To exercise withdrawal, the customer must notify MASMUSCULO in a reliable manner by postal letter to the following address c/Viznar - Parcela 3-6, Albolote 18220 - Granada or by email addressed to: [email protected].

You may use the following form, although its use is not mandatory:

To accept a return due to withdrawal, the product must be in perfect condition and retain all its original accessories and documentation.

You must return or deliver the goods directly to us at our offices at c/Viznar - Parcela 3-6, Albolote 18220 - Granada

The refund will be made as soon as possible and, in any case, within the 14 calendar days from the date the customer notified their intention to withdraw. It will be made through the same payment method used for the purchase, and the refund may be withheld until the goods have been received or until the consumer provides proof of return such as the transport company’s receipt.

Returns

Defective or damaged product and missing product:

If the customer receives a defective or damaged product, they may proceed to return it by notifying MASMUSCULO of this issue by email at [email protected] providing appropriate evidence (photos and video). We will then indicate how to send the product to us and will proceed, as appropriate, with repair, replacement, price reduction, or product refund.

When receiving an order in poor condition, the best option is to accept the delivery “with reservation”, documenting the order’s condition with photographic evidence and with a video that must be recorded at the time of opening the box, not afterwards.

Claims for missing products will not be accepted if an order has been delivered in poor condition and the delivery was not accepted with reservation or photographic material and a video were not provided.

Product warranties

In case of a defective product, the seller must proceed, as appropriate, with repair, replacement, price reduction, or contract termination, procedures that will be free of charge for the consumer and user

MASMUSCULO is responsible for non-conformities that appear within three years from delivery. The consumer and user must report the non-conformity by phone at 910 609 655 or in writing, by email [email protected]

MASMUSCULO will provide after-sales assistance to the consumer and user, as well as after-sales service and commercial guarantees, along with their conditions.

Unless proven otherwise, it will be presumed that non-conformities manifested within two years following the delivery of the good already existed when it was delivered.

Modification of these conditions

MASMUSCULO may modify these conditions, so it is recommended that the client/user reads them at each purchase process or visit to the Website. Modifications will not have retroactive effects on contracts or orders already made.

Applicable law

Our entity is affiliated with Confianza Online (Non-profit Association), registered in the National Registry of Associations Group 1, Section 1, national number 594400, CIF G85804011, Carrera de San Jerónimo, 18, 4º 1, 28014 Madrid (Spain). For more information www.confianzaonline.es.

These General Conditions are governed by Spanish law. Likewise, in compliance with the provisions of the Alternative Dispute Resolution Law, we inform consumers that, as an affiliated entity and under the terms of the Code of Conduct, users may turn to Confianza Online for the alternative resolution of potential disputes (https://www.confianzaonline.es/como-reclamar/formulario-de-reclamaciones/). If these relate to electronic transactions with consumers, or data protection when related to this area, claims will be resolved by the Confianza Online Mediation Committee, accredited for alternative dispute resolution in consumer matters.

If claims concern digital advertising or data protection related to this area, they will be submitted to the AUTOCONTROL Advertising Jury. Additionally, we remind you that you can access the European Union's online dispute resolution platform by following this link.

Jurisdiction

This Agreement shall be governed by Spanish law, which shall apply in relation to its validity, interpretation, execution, and compliance.